CX and UX aren't just about problem finding and problem solving. In order to have long term success in this career, it's important to have a number of well-developed personality traits. In this session, we'll talk about 10 characteristics every practitioner must have. If you find that any of these isn't strong for you, don't worry; it's an opportunity to see where you have room to grow and focus on improving!
About Magued Hanna RGD
Magued is a creative leader with over 20 years of strategic, management, and hands-on expertise across media and industries–from fintech and real estate to high tech and automotive. As one of only a handful of UX Master certified professionals in Canada,
he has a deep understanding of UX for web and mobile, as well as a passion for accessibility. He also knows what it takes to grow a successful design team from the ground up–and how to foster collaboration, innovation, and excellence in cross-functional teams.
Debbie Levitt, CXO of Delta CX
Debbie has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of the 2010s, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Etsy, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her “DevOps ICU” book and training teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes. Her “Delta CX” book and training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave.