RGD Webinar: Journey Mapping – A Holistic Understanding of User Experiences

Presented by Hamilton Hernandez

From initial product introduction to recycling and service cancellation, grasping the end-to-end experience life-cycle is a critical factor in the success of a product or service experience. Uncover expectations, pain points and opportunities and translate these insights to design innovations.


In this webinar, Hamilton introduces the basics of Journey Mapping, including:

- What is journey mapping?

- Why map journeys?

- How do we map journeys?

- How do you use journey maps?


Date: Thursday, August 8 at 12:00pm ET


Register here.


About Hamilton Hernandez

Hamilton is a Senior Experience Architect at Akendi, a product strategy, user experience design and usability research firm. He puts user-centric research and design principles into practice each time he faces a new challenge. Since 2007, Hamilton has advocated for the thoughtful and meaningful design of services and systems that satisfy and support users in their daily lives. 


RGD Members: FREE
Non-Members*: One webinar - $35; Package of 3 - $90

* 40% off for Members of ACIDOCAPICGDCSDGQEditors CanadaIABC Golden HorseshoeIABC OttawaIABC Waterloo & IDC**


There is limited space in RGD webinars. Registration is on a first come, first served basis with priority given to Certified RGDs, Provisional RGDs & Affiliate Members. Membership dues for 2019 must be paid in order to attend.

** RGD webinars count as IDC continuing education credits. Use the GoToWebinar email you receive after the broadcast as proof of completion.


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