RGD Webinar: Journey Mapping – A Holistic Understanding of User Experiences
From initial product introduction to recycling and service cancellation, grasping the end-to-end experience life-cycle is a critical factor in the success of a product or service experience. Uncover expectations, pain points and opportunities and translate these insights to design innovations.
In this webinar, Hamilton introduces the basics of Journey Mapping, including:
- What is journey mapping?
- Why map journeys?
- How do we map journeys?
- How do you use journey maps?
Date: Thursday, August 8 at 12:00pm ET
About Hamilton Hernandez
Hamilton is a Senior Experience Architect at Akendi, a product strategy, user experience design and usability research firm. He puts user-centric research and design principles into practice each time he faces a new challenge. Since 2007, Hamilton has advocated for the thoughtful and meaningful design of services and systems that satisfy and support users in their daily lives.
RGD Members: FREE
Non-Members*: One webinar - $35; Package of 3 - $90
There is limited space in RGD webinars. Registration is on a first come, first served basis with priority given to Certified RGDs, Provisional RGDs & Affiliate Members. Membership dues for 2019 must be paid in order to attend.
** RGD webinars count as IDC continuing education credits. Use the GoToWebinar email you receive after the broadcast as proof of completion.
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