Serving in a restaurant is a stressful, physical, mental, and emotional job. Dealing with one difficult customer can affect the server’s emotional and mental state for the rest of their shift. It is not uncommon for servers to put up with verbal, emotional, and sexual abuse on a daily basis. With our society adopting the “customer is always right” attitude they have to put up with it while appearing to have no problem with the conflict. A lot of conflicts that arise in a restaurant setting are caused by simple misunderstandings or lack of awareness. Etiquette uses a variety of deliverables that aim to answer some of the questions people have surrounding the service industry. By answering some common questions, customers can begin to understand how restaurants are run, and therefore encourage a bit of empathy. The objective is to: reduce the number of negative encounters between servers and customers, provide a resource for people to find quick information, encourage empathy from servers and customers alike, and increase the likelihood of an enjoyable experience for all involved.